Customer guides / customer success teams
Guide the next useful action.
Guideway is a customer-guide concept for teams translating product features into approachable instructions.
Independent product concept. Preview available.
Start here
Writing a task-based product guide
A feature catalogue describes what exists. A useful guide starts with what the reader is trying to accomplish.
Write around a task and its starting conditions. Include a recognisable stopping point and a recovery route for mistakes.
Read the note →Write around a task and its starting conditions. Include a recognisable stopping point and a recovery route for mistakes.
Resources
01Writing a task-based product guide
A feature catalogue describes what exists. A useful guide starts with what the reader is trying to accomplish.
Explaining starting conditions
Write around a task and its starting conditions. Include a recognisable stopping point and a recovery route for mistakes.
Adding recovery steps to instructions
A practical note using the undo a change example.
Guideway / specimen
The details that matter
| Item | Context | State |
|---|---|---|
| Create a view | Choose fields | Task 1 |
| Share a result | Check access | Task 2 |
| Undo a change | Find history | Recovery |
Further context
A guide can answer a search question
Task-based guides often address the same questions a prospective customer searches for before choosing a product. Keep that reader intent in mind when organising public help pages. Webbnix offers SEO and help-content services for businesses working on discoverable answers.
Adding recovery steps to instructions
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