The share a result example highlights a different part of the process: check access. Write around a task and its starting conditions. Include a recognisable stopping point and a recovery route for mistakes. Compare it with undo a change before assuming that both items require the same response.
Work through the specimen
A feature catalogue describes what exists. A useful guide starts with what the reader is trying to accomplish.
Example: Share a result
The illustrative record contains check access. Its state is task 2. Ask what evidence supports that state, which detail is still uncertain and whether the next person could understand it without reading a separate message thread.
Questions for a working review
- Check the current condition against the stated context. For share a result, use “Check access” as the starting context.
- Identify which role can verify the information. For share a result, use “Check access” as the starting context.
- Record the exception as well as the expected path. For share a result, use “Check access” as the starting context.
A small exercise
Take one recent customer guides example from your own process. Write its context without using a status label, then add the label separately. If the two contradict each other, investigate the source before updating the record. Compare the result with “Undo a change” in the demonstration to see which distinctions your process needs.
These are planning notes. The specimen is illustrative, and the preview does not process live work.
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