Guideway is a customer-guide concept for teams translating product features into approachable instructions.
The problem to solve
A feature catalogue describes what exists. A useful guide starts with what the reader is trying to accomplish.
The proposed approach
Write around a task and its starting conditions. Include a recognisable stopping point and a recovery route for mistakes.
Working with the example
Create a view
The sample records “Choose fields” as context and “Task 1” as its state. In a real customer guides process, the source and responsible role should be checked before acting on that state.
Share a result
The sample records “Check access” as context and “Task 2” as its state. In a real customer guides process, the source and responsible role should be checked before acting on that state.
Undo a change
The sample records “Find history” as context and “Recovery” as its state. In a real customer guides process, the source and responsible role should be checked before acting on that state.
This preview shows the product direction. It has no account system, integrations or live record storage.
Sample workspace ↗